FAQs

If your questions are not answered here, get in touch with us and we’ll be glad to help.

What happens when I bring a rug in for cleaning and/or repair?
Can you pickup and/or drop off my rugs?
How do I know if my rug needs cleaning?
How often should rugs be cleaned?
Can rugs really be washed?
What kinds of rugs can be washed?
What about fragile or damaged rugs?
How long have you been in business?
Do you clean wall to wall carpets?
How much do you charge?
How often should I clean my rugs?
Do you use chemicals; is it safe for pet & children?
Do you offer rug protection solutions?
Can you remove pet stains?
Are you insured?
Do you move furniture before picking my rugs?
Do you stand behind your work?
How long does it take for Oriental rug cleaning?
Why shouldn't a wall-to-wall-type carpet cleaner clean my wool area rugs?
How do I determine if my rug needs repairs?
I think my rug needs repair. How do I know if it is worth fixing?
What is the difference between repairing and restoring an oriental rug?

How We Work

We are rug cleaning and care specialists. If your rug needs cleaning or repair we will explain what can be done and provide you with a cost quote. We will address any special concerns you have and can provide an informal assessment of a rug’s age, origin, and value to help you make the most informed choices.
Absolutely. We work with clients all over the nation. We have tried and true procedures for shipping even the largest rugs safely and efficiently. Give us a call and we’ll talk you through the procedure.

Yes! Pick-up and delivery are available to customers in the MD, DC, and Northern VA areas. We offer prompt, professional home appointments within 60-minute windows. Simply contact us for pick-up or delivery.

Cleaning Rugs

Stains, Spills, & Odors

Modern Specialty Rugs

Repairs & Restoration

Appraisals & Valuations

Protection



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